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Travel Questions Frequency Ask Questions
Bangkok-stay.com features pre-paid hotel discount
accommodation direct from the wholesaler to you. Save up to
75% off the internet rate by pre-paying your booking.
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Bangkok-stay.com prices policy is
well known to be the most agressive in the
Internet Industry.We bring you the absolutely
lowest rates available !
For your convenience and instead of others
onlines compagnies, our rates are in
USD and THB including all taxes and service
charges, it means that you do not have
to pay more !
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After you choose one of the destinations
from the menu, you will see the selection
of hotels. The hotels that Bangkok-stay.com
offer are in the 3-star to 5-star
categories, and will usually have
important features such as rooms,
dining and recreational facilities,
etc. Important amenities/facilities
are shown with icons in the search
results page, and any additional facilities
will be listed on each hotel page.
Also, be sure to make your reservation
for the full duration of your stay,
in order to avoid the unavailability
if you later decide to further your
stay.
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Within 2 working days (not including Sat, Sun &
Public holidays) .
When you make a booking with us, within 24 hours, you
will receive our Order Acknowledgement via e-mail, confirming
that your order is now being process. Please keep this
e-mail, which will indicate your Booking No., for your
reference.
At the same time we will contact our agents with your
request. Assuming availability, a reservation is then
made with your information confirming your booking and
your credit card payment will be settled at this time
as well.
Upon confirmation (usually within 2-working day), we
will send you a hotel check-in voucher showing booking
details via an e-mail. This voucher can then be presented
upon check-in at the hotel.
If you do not receive any mail from us within 2-working
day after placing an order, please kindly contact us
immediately at info@bangkok-stay.com
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You will be notified via an e-mail (within 2 working
days after placing your order) and you will not be charged.
Moreover, when you make your reservation, we allow
you to give us permission (see reservation form) to
reserve another hotel at comparable standard and price.If
your selected hotel is not available AND you give us
your permission, we will do so and will notify you through
an e-mail. In this case, your credit card payment will
not be settled until we get confirmation from you.
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Yes. All Bookings are on prepayment basis. For your
convenience, YourRooms.com offers credit card
payment directly from our web site. However, you will
not be charged until we get confirmation from your selected
hotel. We accept payment by Visa, Master Card., JCB
and SCB.
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You will be charged only if your selected hotel is
available. After receiving your order, we will check
for hotel's availability. If your selected hotel is
available, we will make reservation and your credit
card payment will be settled on receipt by us of confirmation
of availability from the selected hotel.
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The hotel's reservation is made under your name. You
can check-in with either a hotel check-in voucher or
your passport (showing the same name as when you fill
out our reservation form).
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We accept bookings that are made at least 3-working
days (not including Sat, Sun & Public holidays)
before the check-in date.
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All of our listed rates are per room, NOT per
person (unless otherwise specified). Moreover, there
is no charge for children under 5 years old sharing
a room with parents with no extra bed.
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There is no charge to use Bangkok-stay.com for
reserving hotels and, in fact, you will usually save
a lot of money by booking at our special rates.
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The special rates listed on the Bangkok-stay.com
are only available through our service. If you would
like to make a reservation directly with the hotel you
will need to contact them directly.
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Cancellation
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+21 - 14 Days before
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There is a 5% administration charge.
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13 - 7 Days before
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There is a 10% administration charge.
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6 - 3 Days before
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There is a 25% charge by the hotel which we pass
onto you.
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2 - 0 Days before
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The Hotel will charge the full amount.
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Cancellations must be made in writing, quoting the
booking reference number, either by Fax to +66 76238-887
or e-mail to info@bangkok-stay.com.
A cancellation receipt will be sent to you with a cancellation
code number. Please do not consider your booking cancelled
until you have received the cancellation receipt.
No Show
If you do not cancel your booking and fail to check
in to the hotel, the cost of one-night's stay plus the
5% or THB500 will be charged to your credit card.
Please Note: We reserve the right to levy full
room charges for cancellations and no shows, in instances
where the hotel stipulates the same in its own cancellation
and no show policy.
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We also encourage you to send
us a note upon your return from your trip and submit
a Hotel Rating Form for the hotel(s) you stayed at.
Your Hotel's Review will be shown at that hotel information
page.
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Please feel free to contact us at info@bangkok-stay.com
to send any question or comment you may have and we
will get back to you promptly.
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Bangkok
Hotels
